Bungling of Mediafire and my suffering
I used to maintain the statistics of my music files uploaded by me and downloaded by you. Every day I post them to my excel file from Mediafire statistics. This helps me to know, how many files I have uploaded so far, and what is the bandwidth available for you people to download and renew my payments as and when necessary, so that you are able to download without any interruption/problem.
Suddenly, from the total files uploaded, which was 7820 as on 27th August 2010, came down to 7678 on 28th August 2010. I immediately wrote to mediafire inquiring them what happened to 142 files which are suddenly disappeared. They wrote to me back requesting me to furnish the URL of the files missing. See the fun of it. How am I to find out the URL of 142 files which are missing from total nummber of 7820 files. Yet, I took the pain of counting the total files uploaded individually and furnished to them.
Here are the excerpts of our exchanged correspondence. I am posting them here for benefit of those who are using mediafire or any such up loaders and to blogger like me to understand this sort of problems which may crop up.
1.Acknowledgment from Mediafire to my complaint
Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.
Ticket ID: MJK-696638
Subject: Missing files
Department: Free Account - Questions about managing files
You can check the status of or reply to this Ticket online at: http://support.mediafire.com/
Please do let us know if we can assist you any further,
2. Letter from Mediafire
Thank you for contacting MediaFire. Do you have a URL to one of the missing files? We will need one in order to investigate this issue.
The Mediafire Team
3. My reply to Mediafire
Please advise me how can I know which files are missing? Is that possible the figures in statistics go wrong? The number of files I uploaded and the figures shown in statistics now differs. I will have to go to each folder and take the number of files and then compare with your statistics figure which is very cumbersome as well as involves ( voluminous) heavy work load. Do you have any system by which you can do that? i.e. counting the number of files from each folder and then arrive at the total number of files?
In the absence of not knowing which file is missing, how is that possible for me to give you the URL? Please clarify.
4. My letter to Mediafire
I am very sorry to state that I am not able to make out which file is missing.I took out the account of each folder. All the 317 folders contain 7699 files and there are 17 more individual files totaling 7716, where as your statistics as on today shows 7678. That itself goes to prove that your statistics is wrong.
I am maintaining an account of files uploaded and your statistics showed as on 22.08.10 total files as 7820. I did not upload any files after that. Suddenly on on 28.08.10 your statistics shows the total files as 7678.
There is discrepancy in the figure of total downloads served also. As on 27.08.10 it showed as 921157 and on 28.08.10 it showed as 906076, thereby reducing the total number of download served also. If the number of downloads could get reduced to around 15000 then the consumed band width also should get reduced. Whereas I am paying you as and when the available bandwidth gets reduced so that the files can be available to my file consumers.
This way I may put into financial loss also by paying for unused band width also.
Please clarify whether the discrepancy is in the figures shown in your statistics or in consumed bandwidth. In that case how the every day statistics went up to 7820 in total files and total downloads served went upto 921157. If you have corrected the statistics figures after finding certain discrepancies then I should have given credit in the available brand width also, which was not done.
Is there any possibility of files being removed by you for any reason such as not being downloaded for more than a specific period etc?
An earlier reply will be appreciated
4. Reply from Mediafire
I have reviewed your statistics and have found that no URL links in the top 50 that were accessed from 8-10 (date in question) until 8-30 have been deleted according to our records without being provided a URL link. Does anyone else have your account login and password? If so, is it possible that they may have accidentally deleted a folder? When a folder is removed or deleted, all content within the folder (files) are removed as well.
Also, if any of your files were reported to our abuse department for violating our Terms of Service or Acceptable Use Policy, we are obligated to delete the files. Please review our Terms of Service and Acceptable Use Policy at the following links if you have any questions.
The statistics are accurate. Do you by chance have any print outs or screenshots of the information you recall from 8-10 so we can review it further? If for any reason a file was banned or deleted, it would still reflect in your download statistics. However, the URL would not be available if you attempted to download the file. If you deleted the file, that information would no longer be available in the quick display of the statistics, but it would display in the full detailed report.
The MediaFire Team
5. My reply to Mediafire
First of all I do not post anything objectionable in my blog to which these files are posted. I have not given the password to anybody, so that somebody can delete the files. And the most important fact is that no file was deleted. Only your statistics figure is changed. Please clarify this error. Even as on date, you will find my figures in the attached statement and your figures in statistics does not match. I hope you will agree, any discrepancy as such must have impact in "available band width" also
I am attaching the list of my folders with the content of files and in addition to them there are 17individual file. Even here, your statistics does not tally with my figures.
I am furnishing herewith the details of the data saved from your statistics from 10.8.10 to 30.8.10 for your reference and you will find the change on 28.8.10. If you can find out from your record how this change has happened without any file being deleted, you will be able to arrive at the answer.
|Date||Files||Available bandwidth||Total downloads|
* change happened
From this ( the figures of 27.08.10 and the figures of 28.08.10) you will find there was some discrepancy in your statistics figure and that has been corrected for reasons known to you only. When the total down load figure has come down to 906076 from 921157 how can there be no change in available band width. Please clarify.
At this stage, I received a comment from Mr. Nagarajan, that some files from the concert No 90 of GNB are missing. Then only I could make out some files are missing from this folder. Because of Mr. Nagarjan I could locate three files out of 142 missing files. It is now sure that there are 139 more files are missing. I am writing this to appeal to the readers, in case you find any file missing, please report to me immediately so that I can try to restore them. I will be very grateful, if you write to me to my gmail id: firstname.lastname@example.org without simply ignoring the absence of file.